Webdock - Notice history

All customer VPS and block storage data has now been migrated and activated. We once again apologize for the long duration of this incident for some of you today.

All customers have now been migrated. We have yet to synch some data (such as snapshots) and add-on block storage for a subset of customers. Some customers may see a bit more downtime later in the day as we activate block storage, but that is yet to be determined.

Migrations are completing as planned. We apologize for the long wait some of you may be experiencing. If you want your server prioritized for faster recovery, please write support.

We are restoring all customer servers on different nodes in Finland. Your server will come up soon from the latest snapshot available. If you want your server to be prioritized, write support and we will bump it in front of the queue. We expect the operation to complete fully within an hour or two. Thank you for your patience during this incident today.

This incident has been resolved as of 8 minutes ago. We apologize for the long duration of this outage today, but it was difficult for the network team to identify the core issue.

Unfortunately this looks like a potentially long-duration outage as neither our team or ISP are able to identify the issue at this time. They are continuing work on analyzing the situation. We hope to be able to update with more concrete information soon.

This is looking more and more like an equipment failure. Both our ISP and our network team are still diagnosing the issue and rebooting key equipment etc.

We are continuing to work on a fix for this incident. We see traffic stopping at our ISP in the datacenter and we can reach the internet from our equipment, which indicates (thus far) that this is some fault with our ISP. We are not under attack or anything like that. We will update here once we know more.