All systems operational

Show current status

Resolved
Inability to reach Google services with a 403 Forbidden response in Finland

Started
December 13, 2022 at 8:17 AM
Status
Resolved after 2 months

Impact

Degraded performance
Affected
Finland: Network Infrastructure
  • Resolved
    February 15, 2023 at 10:50 AM

    We are calling this issue resolved in Finland for now as we are starting to see our nets become unblocked. The only remaining net which is still blocked as of today is:

    2a06:1301:4050:0200::/64

    But we expect this net to become unblocked soon as well. Reach out to support if you have any questions in this regard.

  • Monitoring
    February 09, 2023 at 8:37 AM

    We have yet to get a response from Google on the specific issue, but we have observed today that one of our 3 blocked IPv6 nets has started working and is thus unblocked. The situation is as follows:

    Still Blocked by Google:
    2a06:1301:4050:45::/64
    2a06:1301:4050:0200::/64

    Currently Unblocked:
    2a06:1301:4050:0100::/64

    We will update here once we know more.

  • Monitoring
    February 06, 2023 at 10:49 AM

    We have finally found a promising way forward to resolve this blocking issue. Apparently all we need to do is tell Google what the correct geolocation is for our IPv6 ranges. This is done through their ISP portal, which we have done already but we are still waiting on a response from there / for Google to take action. We are hoping this will clear up any day now.

  • Monitoring
    January 25, 2023 at 8:22 AM

    Small update from here: Google claims they will give us a response / clarification on this issue no later than January 30th - we can't do much else but hope they resolve the issue by then or at least explain to us what is going on so we can remedy the situation.

  • Monitoring
    December 13, 2022 at 8:17 AM

    In our Finland datacenter we have discovered an issue which started Friday December 9th. This issue affect all our IP ranges in Finland. The issue is that it seems Google, for some reason, has decided to block access to APIs and a wide range of services if calls are originating from our IP blocks. We are working with our ISP and have contacted Google in order to ascertain why this is.

    The issue is only present in Finland and a workaround for you, if viable, is to spin up your code/service that calls Google in our Canada location.

    We hope to have this resolved soon, but as we are dependent on Google Support investigating this, this may take some time to work through with them. We will update here as we go along.