Webdock - Notice history

All systems operational

Denmark: Network Infrastructure - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Denmark: Storage Backend - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Denmark: General Infrastructure - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Canada: Network Infrastructure - Operational

100% - uptime
Mar 2024 · 100%Apr · 99.67%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Canada: Storage Backend - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Canada: General Infrastructure - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Webdock Statistics Server - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Webdock Dashboard - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Webdock Website - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Webdock Image Server - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Webdock REST API - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Notice history

May 2024

Network outage in Denmark
  • Resolved
    Resolved

    This incident has been resolved. We apologize for the inconvenience for the small subset of our customers who experienced an outage this morning.

  • Investigating
    Investigating

    We are currently investigating this incident. This seems to be incorrect rerouting by our DOS provider Voxility

Network maintenance in Denmark
  • Completed
    May 28, 2024 at 8:35 AM
    Completed
    May 28, 2024 at 8:35 AM

    Maintenance and tests complete. There was no outage or degradation during the maintenance.

  • In progress
    May 28, 2024 at 8:18 AM
    In progress
    May 28, 2024 at 8:18 AM
    Maintenance is now in progress.
  • Planned
    May 28, 2024 at 8:17 AM
    Planned
    May 28, 2024 at 8:17 AM

    Our network team will be doing some maintenance and testing of our DOS mitigation. This may impact our network and your connectivity for about 30-60 minutes.

Host needs kernel upgrade and restart in Finland
  • Completed
    May 23, 2024 at 11:27 AM
    Completed
    May 23, 2024 at 11:27 AM

    All maintenance for today has been completed and all customer servers are up

  • In progress
    May 23, 2024 at 7:38 AM
    In progress
    May 23, 2024 at 7:38 AM
    Maintenance is now in progress.
  • Planned
    May 23, 2024 at 7:37 AM
    Planned
    May 23, 2024 at 7:37 AM

    We have a host machine in Finland which needs a kernel upgrade and reboot. Your VPS will go down for at most 15-20 minutes, usually a lot less. You can check if your server(s) are affected by logging in to Webdock as this will then be shown at the top of the page in a red alert window.

Host needs kernel upgrade and restart in Finland
  • Completed
    May 22, 2024 at 12:23 PM
    Completed
    May 22, 2024 at 12:23 PM
    Maintenance has completed successfully.
  • In progress
    May 22, 2024 at 12:08 PM
    In progress
    May 22, 2024 at 12:08 PM
    Maintenance is now in progress.
  • Planned
    May 22, 2024 at 12:07 PM
    Planned
    May 22, 2024 at 12:07 PM

    We have a host machine in Finland which needs a kernel upgrade and reboot. Your VPS will go down for at most 5-10 minutes, usually a lot less. You can check if your server(s) are affected by logging in to Webdock as this will then be shown at the top of the page in a red alert window.

Host in Finland needs restart
  • Resolved
    Resolved

    This incident has been resolved. We apologize for the inconvenience

  • Identified
    Identified

    We have a host in Finland which is experiencing some problems and needs a restart. Your VPS will go down for about 15-25 minutes. we apologize for the inconvenience.

Apr 2024

ISP Network Maintenance in Montreal Canada DC
  • Completed
    April 25, 2024 at 2:24 PM
    Completed
    April 25, 2024 at 2:24 PM

    Our ISP reports maintenance has been completed and all systems operational. We saw about 61 seconds of outage during the maintenance. We apologize for any inconvenience this brief disruption may have cause and than you for your patience today.

  • Update
    April 25, 2024 at 1:46 PM
    In progress
    April 25, 2024 at 1:46 PM

    The maintenance is ongoing and has not resulted in any downtime yet. We hope to avoid downtime alltogether. However, things are running a bit long, so we are extending the maintenance window for another hour.

  • In progress
    April 25, 2024 at 1:00 PM
    In progress
    April 25, 2024 at 1:00 PM
    Maintenance is now in progress
  • Planned
    April 25, 2024 at 1:00 PM
    Planned
    April 25, 2024 at 1:00 PM

    Our ISP has alerted us they will be doing some brief maintenance in the Montreal DC this thursday at 09.00 AM Montreal Time or 15.00 CEST. The maintenance should be super brief and they claim we should see no more than 5 minutes of downtime, presumably just a few seconds.

    We are however erring on the safe side and announcing a 1 hour maintenance window where you may loose connectivity.

Host node having issues in Finland
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have a host which has become unresponsive due to overloading of the swap space partition, making everything slow to a crawl on the system. The impact is on management facilities - servers running on the system are still running as they should, it's just your interactions with your server via. the Webdock dash which is impacted. We may need to reboot the system, in which case you can expect up to 10 minutes of downtime. We will update here if that turns out to be required.

Host node outage in Finland
  • Resolved
    Resolved

    All customer VPS and block storage data has now been migrated and activated. We once again apologize for the long duration of this incident for some of you today.

  • Update
    Update

    All customers have now been migrated. We have yet to synch some data (such as snapshots) and add-on block storage for a subset of customers. Some customers may see a bit more downtime later in the day as we activate block storage, but that is yet to be determined.

  • Monitoring
    Monitoring

    Migrations are completing as planned. We apologize for the long wait some of you may be experiencing. If you want your server prioritized for faster recovery, please write support.

  • Update
    Update

    We are restoring all customer servers on different nodes in Finland. Your server will come up soon from the latest snapshot available. If you want your server to be prioritized, write support and we will bump it in front of the queue. We expect the operation to complete fully within an hour or two. Thank you for your patience during this incident today.

  • Identified
    Identified

    The hardware failure looks to be critical. We are evaluating next steps and it looks like we may need to restore all customer VPS on that host elsewhere on our infrastructure from the latest snapshot.

Host needs kernel upgrade and restart in Finland
  • Completed
    April 08, 2024 at 4:18 PM
    Completed
    April 08, 2024 at 4:18 PM

    The maintenance has completed and all customer VPS are up. We apologize for the extended duration this maintenance took.

  • In progress
    April 08, 2024 at 2:49 PM
    In progress
    April 08, 2024 at 2:49 PM
    Maintenance is now in progress.
  • Planned
    April 08, 2024 at 2:48 PM
    Planned
    April 08, 2024 at 2:48 PM

    We have a host machine in Finland which needs a kernel upgrade and reboot. Your VPS will go down for at most 15-20 minutes, usually a lot less. You can check if your server(s) are affected by logging in to Webdock as this will then be shown at the top of the page in a red alert window.

Mar 2024

Host needs kernel upgrade and restart in Canada
  • Completed
    March 28, 2024 at 11:14 PM
    Completed
    March 28, 2024 at 11:14 PM

    The maintenance took a bit longer than expected but has now completed. All VPS servers are up.

  • In progress
    March 28, 2024 at 10:38 PM
    In progress
    March 28, 2024 at 10:38 PM
    Maintenance is now in progress
  • Planned
    March 28, 2024 at 10:38 PM
    Planned
    March 28, 2024 at 10:38 PM

    We have a host machine in Canada which needs a kernel upgrade and reboot. Your VPS will go down for at most 15-20 minutes, usually a lot less. You can check if your server(s) are affected by logging in to Webdock as this will then be shown at the top of the page in a red alert window.

Network outage in Canada
  • Resolved
    Resolved

    This incident has been resolved as of 8 minutes ago. We apologize for the long duration of this outage today, but it was difficult for the network team to identify the core issue.

  • Identified
    Identified

    Unfortunately this looks like a potentially long-duration outage as neither our team or ISP are able to identify the issue at this time. They are continuing work on analyzing the situation. We hope to be able to update with more concrete information soon.

  • Monitoring
    Monitoring

    This is looking more and more like an equipment failure. Both our ISP and our network team are still diagnosing the issue and rebooting key equipment etc.

  • Update
    Update

    We are continuing to work on a fix for this incident. We see traffic stopping at our ISP in the datacenter and we can reach the internet from our equipment, which indicates (thus far) that this is some fault with our ISP. We are not under attack or anything like that. We will update here once we know more.

  • Identified
    Identified

    We are seeing a network outage in Canada. We are investigating the cause.

Host needs kernel upgrade and restart in Canada
  • Completed
    March 08, 2024 at 11:08 AM
    Completed
    March 08, 2024 at 11:08 AM

    We have a host machine in Canada which needs a kernel upgrade and reboot. Your VPS will go down for at most 5-10 minutes, usually a lot less. You can check if your server(s) are affected by logging in to Webdock as this will then be shown at the top of the page in a red alert window.

Mar 2024 to May 2024

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