Network Connectivity Issues Affecting Russian Customers
Affected
Degraded performance from 3:42 PM to 3:58 PM
- Resolved · UTC
Following further investigation, we believe the most probable cause of the degraded connectivity affecting customers in Russia is a change in international transit and routing between Russian networks and Europe.
Recent reporting indicates that Finland is in the process of discontinuing infrastructure that carries part of Russia's international Internet traffic:
https://thegaze.media/news/finland-to-dismantle-infrastructure-carrying-part-of-russias-internet-traffic
This is consistent with the routing changes we have observed, where traffic that would normally take a comparatively direct path between Russia and Northern Europe is instead being announced and carried through significantly longer transit paths, in some cases via Asia.
Changes of this kind at the upstream carrier and BGP routing level can result in substantially increased round-trip times, less optimal peering paths, packet loss, and intermittent connectivity. These routes are selected outside of Webdock's network, and we are therefore unable to directly influence the path taken by traffic originating from affected Russian ISPs.
Our own network, upstream connectivity, and infrastructure remain operational and we have not identified an issue within Webdock's network.
As the underlying routing situation is external to our infrastructure, we are closing this incident. We will continue monitoring BGP paths and connectivity from Russian networks and will provide further updates if routing conditions change materially. - Investigating · UTC
We are currently investigating degraded network connectivity and increased latency affecting customers connecting to our infrastructure from Russia.
Our initial network observations indicate that traffic originating from Russia is no longer taking its usual routes toward European networks. Instead, a significant portion of the traffic appears to be routed through networks in Asia before reaching Europe. This considerably increases the physical network path and may result in higher latency, packet loss, unstable connections, or difficulty reaching services hosted with Webdock.
At this time, the issue appears to be related to upstream international routing outside of Webdock's network and infrastructure. Our own network and services are operating normally.
Our network team is continuing to investigate the affected routes and available alternatives. We will provide further updates as we learn more.