Webdock - Issue with one of our Ryzen hosts – Incident details

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Issue with one of our Ryzen hosts

ResolvedPartial outage1 hour 36 minutes

Affected

Denmark: General Infrastructure

Partial outage from 2:12 PM to 3:48 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    Appears like there is a hardware problem with the host. So we decided to move away all the servers to another healthy host. We will do our best we can do finish the migrations as soon as possible. Apologies for the inconvenience.
  • IdentifiedUTC

    There appears to be a problem with a Ryzen host which is giving trouble on boot up. The NOC team is working on it. Affected customers see an alert in the dashboard.