Webdock - Notice history

All systems operational

Denmark: Network Infrastructure - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Denmark: Storage Backend - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Denmark: General Infrastructure - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Canada: Network Infrastructure - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Canada: Storage Backend - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Canada: General Infrastructure - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Webdock Statistics Server - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Webdock Dashboard - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Webdock Website - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Webdock Image Server - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Webdock REST API - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

Notice history

Apr 2023

Host needs kernel upgrade and restart in Canada
  • Completed
    April 05, 2023 at 7:11 AM
    Completed
    April 05, 2023 at 7:11 AM

    Maintenance has completed successfully.

  • Planned
    April 05, 2023 at 6:48 AM
    Planned
    April 05, 2023 at 6:48 AM

    We have a host machine in Canada which needs a kernel upgrade and reboot. Your VPS will go down for at most 5-10 minutes, usually a lot less. You can check if your server(s) are affected by logging in to Webdock as this will then be shown at the top of the page in a red alert window.

Mar 2023

Host needs kernel upgrade and restart in Canada
  • Completed
    March 31, 2023 at 3:50 PM
    Completed
    March 31, 2023 at 3:50 PM

    Maintenance has completed successfully.

  • Planned
    March 31, 2023 at 3:36 PM
    Planned
    March 31, 2023 at 3:36 PM

    We have a host machine in Canada which needs a kernel upgrade and reboot. Your VPS will go down for at most 15-20 minutes, usually a lot less. You can check if your server(s) are affected by logging in to Webdock as this will then be shown at the top of the page in a red alert window.

Host needs kernel upgrade and restart in Canada
  • Completed
    March 31, 2023 at 8:29 AM
    Completed
    March 31, 2023 at 8:29 AM

    Maintenance has completed successfully.

  • Planned
    March 31, 2023 at 7:43 AM
    Planned
    March 31, 2023 at 7:43 AM

    We have a host machine in Canada which needs a kernel upgrade and reboot. Your VPS will go down for at most 5-10 minutes, usually a lot less. You can check if your server(s) are affected by logging in to Webdock as this will then be shown at the top of the page in a red alert window.

Host needs kernel upgrade and restart in Canada
  • Completed
    March 31, 2023 at 8:30 AM
    Completed
    March 31, 2023 at 8:30 AM

    Maintenance has completed successfully.

  • Planned
    March 29, 2023 at 6:32 AM
    Planned
    March 29, 2023 at 6:32 AM

    We have a host machine in Canada which needs a kernel upgrade and reboot. Your VPS will go down for at most 15-20 minutes, usually a lot less. You can check if your server(s) are affected by logging in to Webdock as this will then be shown at the top of the page in a red alert window.

IPv6 Connectivity issues in Canada
  • Resolved
    Resolved

    Our ISP has finally managed to resolve this incident. We apologize for any inconvenience caused.

  • Monitoring
    Monitoring

    We have an update on this: Our ISP in Canada reports this is on their end and it's outside the Webdock network / our sphere of control. They are looking into the matter. We will keep you updated here as we learn more.

  • Identified
    Identified

    We are seeing problems connecting with IPv6 in Canada right now which is causing some problems and making our network look like it is hanging or slow. We are investigating the cause.

  • Monitoring
    Monitoring

    We are seeing problems connecting with IPv6 in Canada right now which is causing some problems and making our network look like it is hanging or slow. We are investigating the cause.

Host needs kernel upgrade and restart in Canada
  • Completed
    March 27, 2023 at 9:12 AM
    Completed
    March 27, 2023 at 9:12 AM

    Maintenance has completed successfully.

  • Planned
    March 23, 2023 at 1:09 PM
    Planned
    March 23, 2023 at 1:09 PM

    We have a host machine in Canada which needs a kernel upgrade and reboot. Your VPS will go down for at most 5-10 minutes, usually a lot less. You can check if your server(s) are affected by logging in to Webdock as this will then be shown at the top of the page in a red alert window.

Feb 2023

403 Block errors reaching google services over IPv6 still present
  • Resolved
    Resolved

    We now really believe that at long last Google has sorted out their erroneous blocking issues and that we are now clear of all blocks. Please be in touch with Webdock support if you feel otherwise and we will investigate.

  • Monitoring
    Monitoring

    We are getting sporadic reports that the block is still present from time to time. For this reason we are reactivating this notice so our customers are aware this is a known issue. We are waiting for Google to respond to our latest reports that blocks are still present despite us having removed all Iran users (that we know of).

    As mentioned in previous updates, the workaround for you is to disable IPv6 on your server. If you need help with this, be in touch with Webdock Support.

  • Resolved
    Resolved

    This incident has been resolved and permanently we hope. As of today we no longer see any blocks on our nets.

  • Update
    Update

    Google has outlined some non-solutions for us and a single workable solution which we do not like, but have decided to implement as it's the only viable way forward. Essentially speaking we are now no longer allowing users from Iran to use our platform. All users we have been able to identify as coming from Iran have received a 1 week grace period to leave our platform.

    We hope that by March 1st our platform will no longer be used by Iranians to reach the internet, after which point Google should start to unblock us. We are hoping to be completely clear of these blocks by March 7th - we will update here as soon as we learn more.

  • Monitoring
    Monitoring

    Unfortunately today we are seeing previously unblocked IPv6 ranges being blocked by Google again.

    Multiple providers are facing this issue including Upcloud and Linode, and given this fact we are hopeful Google will manage to sort this out soon. There is a Github issue here which contains some more detail on the challenges us providers are facing and what's currently happening:

    https://github.com/google/site-kit-wp/issues/6095

Inability to reach Google services with a 403 Forbidden response in Canada
  • Resolved
    Resolved

    We are calling this issue resolved in Canada for now as we are starting to see our nets become unblocked. The only remaining net which is still blocked as of today is:

    2607:4300:1:c006::/64

    But we expect this net to become unblocked soon as well. Reach out to support if you have any questions in this regard.

  • Monitoring
    Monitoring

    This friday we got some bad news. Our IPv6 ranges in Canada are now blocked by Google as well. We have started the recommended procedure in order to get our ranges whitelisted with Google but this may take some time. If you have problems reaching Google services from a Canada server, your options are: 1. Disable IPv6 on your server for now (if you need help with this, reach out to Webdock Support) 2. Or get a new IP address on one of our ranges which is not blocked (at least yet) - be in touch with Webdock support if you want this.

    We hope for a speedy resolution on this - but Google is being tremendously slow with this issue.

Feb 2023 to Apr 2023

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